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Privacy Policy

Security & Privacy

Spa Supplies USA, LLC / PSS - Pool Spa Supplies respects your right to privacy and discloses this privacy statement so that you may be advised of what information we gather from you on this web site, how we gather it, and what we do with it after we gather it. We are honored by your decision to do business with us, for we know that you trust that we will take only that information we need, that we will use it in an honest and ethical manner, and that we will properly safeguard that information from other parties.

Two Types of Information are Collected from you:

Active information
Passive information

How is the information we collect from you used?

We will not give or sell your information to outside third parties for purposes of market research, advertising campaigns, or other activities not related to supporting your business transactions with us.

The website is the official website owned and operated by Spa Supplies USA, LLC. owned and operated in Houston, TX. We consider the security of personally identifiable information provided to us of paramount importance. We use state of the art SSL encryption software and other security measures to protect against the loss, theft, alteration, and misuse of information under our control. Access to your information is strictly regulated, both in our facility and in those providing critical support services to us. Payments are processed through PayPal, the leading global online payment company.

Security is everyone’s responsibility. While we employ a considerable amount of resources in making sure your web experience with us is safe, secure, and profitable, we also encourage you to make sure the security settings on your computer are up to date, including firewalls and the detection of spyware, malware, and viruses.

Active information offered to us such as your name, address, phone number, email address, financial information, and login/password information. This information is given to us when you register and log in to your account at and then proceed to order products and services from us. We ask you only for that information which is necessary to fully process and keep a historical record of your transactions.

Passive information is collected without your active input when you visit our website. This includes the use of various kinds of tracking technologies such as cookies and single-pixel GIF’s which record your computer’s IP address, your ISP, and a record of the pages you visited on our website during your last visit. These cookies and single-pixel GIF’s do not track activity on websites other than our own.

We use your information to make sure that your shipments arrive at the proper destination and that we have the means to properly communicate with you when there is a need to do so. We might have a need to contact you about your shipment or your account and we might also want to advise you of new products and services available from our company. We also track what parts of our website are used the most in an effort to bring you the most beneficial content possible. We will make the information we collect available to outside parties when we have to contract with them to facilitate our business transactions with you. Examples of such parties might be Federal Express, United Parcel Service, the US Post Office, our credit card processing vendor, and our website administrators. We also might be legally compelled to share this information with various law enforcement and other governmental agencies whose lawful investigations require it.

All web browsers have an option that allow you to prevent our use of cookies and single-pixel GIF’s. Please note that disabling these tracking tools may cause our website to be less interactive and useful for you. If you allow the cookies and single-pixel GIF’s to be used (which is the default setting in most browsers), the passive information described above will be collected. Many areas of our website are restricted to legitimate dealers who have signed up for a login ID and password. If you maintain a current login ID and password with us, we have collected the active information and will use it in the manner described above until you expressly request in writing that we deactivate your Web Account. As a legitimate customer, by creating, submitting, and paying for products and services on this website, you are allowing us to collect financial information about you and your company and are allowing us to contact you by mail, phone, fax, or email regarding matters that pertain to our business relationship.

With the proper login ID and password, you have access to your account information and transaction history. Through this website, you have the ability to change basic account information such as your contact name, billing address, shipping address, and credit card number. If you find errors in your transaction history or have any concerns about our business relationship, you may contact us by email or phone using the information provided on the contact us page.

PSS - Pool Spa Supplies is dedicated to the security of the information we collect from you. We have employed the latest technology and procedures to make sure that your data is not compromised.