Contact | Tracking | Technical

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  1. Hot Tubs
    • Air Buttons
      • Actuators
    • Blowers
      • Air Check Valves
      • Blowers
    • Control Systems
      • Baptismal Controls
      • Spa Controls
      • Steam Units
    • Electrical
      • Air Switches
      • Cables, Cords & Adapters
      • Circuit Boards
      • Flow Switches
      • Fuses
      • GFCIs & Loadcenters
      • High-Limits
      • Lighting
      • Misc. Electronics
      • Pressure Switches
      • Relays & Contactors
      • Sensors
      • Steppers & Other Switches
      • Terminals & Terminal Blocks
      • Timers & Time Clocks
      • Thermostats
      • Transformers
      • Vacuum Switches
    • Filter Assemblies & Parts
      • Filter Cartridges
      • Spa Filter Parts
      • Spa Filter Assemblies
    • Heaters
      • Heater Elements
      • Spa Heaters
      • Spa Heater Parts
    • Jets
      • Jet Assemblies
      • Jet Bodies
      • Jet Internals
      • Jet Parts
    • Miscellaneous Parts
      • Hardware
      • Tools
      • Misc. Parts
    • Plumbing
      • Air Controls
      • Air Injectors
      • Check Valves
      • Diverter, On / Off & Drain Valves
      • Flex Pipe & Tubing
      • PVC Fittings & Glue
      • Gate / Slide & Ball Valves
      • Hose Bibs
      • Manifolds / Barb Adapters
      • Plugs
      • Skimmer Assemblies & Parts
      • Suctions & Drains
      • Thermowells
      • Tubing
      • Unions
    • Pumps
      • Impellers
      • Wet Ends
      • Go-Kits
      • Pump Seals
      • Pump Traps
      • Air Pumps
      • Circulation Pumps
      • Volutes
      • Wear Rings
      • Bases
      • Capacitors
      • Motors
      • Spa Pumps
      • Pump Parts
    • Salt Systems, Ozonators, Cleaners & Sanitizers
      • Bromine
      • Chlorine Feeders
      • Misc. Sanitizers
      • Ozonators
      • Ozonator Parts
      • Salt Systems & Chlorinators
    • Spa Accessories
      • Audio
      • Fragrances & Salts
      • Pillows
      • Rubber Duckies
      • Signs
      • Spa Cabinets
      • Spa Covers & Lifters
      • Waterfalls, Steps, etc
    • Topside Control Panels
      • Topside & Spaside Controls
      • Inlays, Decals & Faceplates
    • O-Rings & Gaskets
  2. Whirlpool Baths
    • Filter Assemblies & Parts
      • WBP Filter Cartridges
    • WBP Blowers
      • WPB Air Check Valves
      • WPB Blowers 2
    • WPB Air Buttons
      • WPB Actuators
    • WPB Control Systems
      • Whirlpool Bath Controls
      • WPB Steam Units
      • WPB Baptismal Controls
    • WPB Electrical
      • WPB Air Switches
      • WPB Cables, Cords & Adapters
      • WPB Circuit Boards
      • WPB Flow Switches
      • WPB Fuses
      • WPB GFCIs & Loadcenters
      • WPB High-limits
      • WPB Lighting
      • WPB Misc. Electronics
      • WPB Pressure Switches
      • WPB Relays & Contractors
      • WPB Sensors
      • WPB Steppers & Other Switches
      • WPB Terminals & Terminal Blocks
      • WPB Thermostats
      • WPB Timers & Time Clocks
      • WPB Transformers
      • WPB Vacuum Switches
    • WPB Heaters
      • Whirlpool Bath Heaters
      • WPB Heater Elements
    • WPB Jets
      • WPB Jet Assemblies
      • WPB Jet Bodies
      • WPB Jet Internals
      • WPB Jet Parts
    • WPB Miscellaneous Parts
      • WPB Hardware
      • WPB Tools
      • WPB Misc. Parts
    • WPB Plumbing
      • WPB Air Controls
      • WPB Air Injectors
      • WPB Check Valves
      • WPB Diverter, On/Off & Drain Valves
      • WPB Flex Pipe & Tubing
      • WPB Gate / Slide & Ball Valves
      • WPB Hose Bib
      • WPB Manifolds / Barb Adapters
      • WPB Plugs
      • WPB PVC Fittings & Glue
      • WPB Skimmer Assemblies & Parts
      • WPB Suctions & Drains
      • WPB Thermowells
      • WPB Tubing
      • WPB Unions
    • WPB Pumps
      • WPB Air Pumps
      • WPB Bases
      • WPB Capacitors
      • WPB Circulation Pumps
      • WPB Go-Kits
      • WPB Impellers
      • WPB Motors
      • WPB Pump Parts
      • WPB Pump Seals
      • WPB Pump Traps
      • WPB Volutes
      • Whirlpool Bath Pumps
      • WPB Wet Ends
      • WPB Wear Rings
    • WPB Salt Systems, Ozonators, Cleaners & Sanitizers
      • WPB Bromine
      • WPB Chlorine Feeders
      • WPB Ozonators
      • WPB Ozonator Parts
      • WPB Salt Systems & Chlorinators
      • WPB Misc. Sanitizers
    • WPB Topside Control Panels
      • WPB Inlays, Decals & Faceplates
      • WPB Topside Controls
    • WPB O-Rings & Gaskets
  3. Pools
    • Pool Air Buttons
      • Pool Actuators
    • Pool Blowers
      • Pool Blowers 2
      • Pool Air Check Valves
    • Pool Control Systems
      • Pool Controls
      • Pool Baptismal Controls
      • Pool Steam Units
    • Pool Electrical
      • Pool Air Switches
      • Pool Cables, Cords & Adapters
      • Pool Circuit Boards
      • Pool Fuses
      • Pool Flow Switches
      • Pool GFCIs & Loadcenters
      • Pool High-limits
      • Pool Lighting
      • Pool Misc. Electronics
      • Pool Pressure Switches
      • Pool Relays & Contractors
      • Pool Sensors
      • Pool Steppers & Other Switches
      • Pool Terminals & Terminal Blocks
      • Pool Thermostats
      • Pool Timers & Time Clocks
      • Pool Transformers
      • Pool Vacuum Switches
    • Pool Filter Assemblies & Parts
      • Pool Filter Cartridges
      • Pool Filter Assemblies
      • Pool Filter Parts
    • Pool Heaters
      • Pool Heater Parts
      • Pool Heaters
      • Pool Heater Elements
    • Pool Jets
      • Pool Jet Assemblies
      • Pool Jet Bodies
      • Pool Jet Internals
      • Pool Jet Parts
    • Pool Miscellaneous Parts
      • Pool Tools
      • Pool Hardware
      • Pool Misc. Parts
    • Pool Pumps
      • Pool Air Pumps
      • Pool Bases
      • Pool Capacitors
      • Pool Circulation Pumps
      • Pool Go-Kits
      • Pool Impellers
      • Pool Motors
      • Pool Pumps
      • Pool Pump Parts
      • Pool Pump Seals
      • Pool Pump Traps
      • Pool Volutes
      • Pool Wear Rings
      • Pool Wet Ends
    • Pool Salt Systems, Ozonators, Cleaners & Sanitizers
      • Pool Bromine
      • Pool Chlorine Feeders
      • Pool Misc. Sanitizers
      • Pool Ozonator Parts
      • Pool Ozonators
      • Pool Cleaner Parts
      • Pool Cleaners & Vacuums
      • Pool Salt Systems & Chlorinators
    • Pool Topside Control Panels
      • Poolside Control Panels
      • Pool Inlays, Decals & Faceplates
      • Pool Topside Controls
    • Pool Plumbing
      • Pool Air Controls
      • Pool Air Injectors
      • Pool Check Valves
      • Pool Diverter, On/Off & Drain Valves
      • Pool Flex Pipe & Tubing
      • Pool Gate / Slide & Ball Valves
      • Pool Hose Bibs
      • Pool Manifolds / Barb Adapters
      • Pool Plugs
      • Pool PVC Fittings & Glue
      • Pool Skimmer Assemblies & Parts
      • Pool Suctions & Drains
      • Pool Thermowells
      • Pool Tubing
      • Pool Unions
    • Pool O-Rings & Gaskets
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PSS - Pool Spa Supplies

Contact | Tracking | Technical

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On Select Items

PSS - Pool Spa Supplies
  1. Hot Tubs
    • Air Buttons
      • Actuators
    • Blowers
      • Air Check Valves
      • Blowers
    • Control Systems
      • Baptismal Controls
      • Spa Controls
      • Steam Units
    • Electrical
      • Air Switches
      • Cables, Cords & Adapters
      • Circuit Boards
      • Flow Switches
      • Fuses
      • GFCIs & Loadcenters
      • High-Limits
      • Lighting
      • Misc. Electronics
      • Pressure Switches
      • Relays & Contactors
      • Sensors
      • Steppers & Other Switches
      • Terminals & Terminal Blocks
      • Timers & Time Clocks
      • Thermostats
      • Transformers
      • Vacuum Switches
    • Filter Assemblies & Parts
      • Filter Cartridges
      • Spa Filter Parts
      • Spa Filter Assemblies
    • Heaters
      • Heater Elements
      • Spa Heaters
      • Spa Heater Parts
    • Jets
      • Jet Assemblies
      • Jet Bodies
      • Jet Internals
      • Jet Parts
    • Miscellaneous Parts
      • Hardware
      • Tools
      • Misc. Parts
    • Plumbing
      • Air Controls
      • Air Injectors
      • Check Valves
      • Diverter, On / Off & Drain Valves
      • Flex Pipe & Tubing
      • PVC Fittings & Glue
      • Gate / Slide & Ball Valves
      • Hose Bibs
      • Manifolds / Barb Adapters
      • Plugs
      • Skimmer Assemblies & Parts
      • Suctions & Drains
      • Thermowells
      • Tubing
      • Unions
    • Pumps
      • Impellers
      • Wet Ends
      • Go-Kits
      • Pump Seals
      • Pump Traps
      • Air Pumps
      • Circulation Pumps
      • Volutes
      • Wear Rings
      • Bases
      • Capacitors
      • Motors
      • Spa Pumps
      • Pump Parts
    • Salt Systems, Ozonators, Cleaners & Sanitizers
      • Bromine
      • Chlorine Feeders
      • Misc. Sanitizers
      • Ozonators
      • Ozonator Parts
      • Salt Systems & Chlorinators
    • Spa Accessories
      • Audio
      • Fragrances & Salts
      • Pillows
      • Rubber Duckies
      • Signs
      • Spa Cabinets
      • Spa Covers & Lifters
      • Waterfalls, Steps, etc
    • Topside Control Panels
      • Topside & Spaside Controls
      • Inlays, Decals & Faceplates
    • O-Rings & Gaskets
  2. Whirlpool Baths
    • Filter Assemblies & Parts
      • WBP Filter Cartridges
    • WBP Blowers
      • WPB Air Check Valves
      • WPB Blowers 2
    • WPB Air Buttons
      • WPB Actuators
    • WPB Control Systems
      • Whirlpool Bath Controls
      • WPB Steam Units
      • WPB Baptismal Controls
    • WPB Electrical
      • WPB Air Switches
      • WPB Cables, Cords & Adapters
      • WPB Circuit Boards
      • WPB Flow Switches
      • WPB Fuses
      • WPB GFCIs & Loadcenters
      • WPB High-limits
      • WPB Lighting
      • WPB Misc. Electronics
      • WPB Pressure Switches
      • WPB Relays & Contractors
      • WPB Sensors
      • WPB Steppers & Other Switches
      • WPB Terminals & Terminal Blocks
      • WPB Thermostats
      • WPB Timers & Time Clocks
      • WPB Transformers
      • WPB Vacuum Switches
    • WPB Heaters
      • Whirlpool Bath Heaters
      • WPB Heater Elements
    • WPB Jets
      • WPB Jet Assemblies
      • WPB Jet Bodies
      • WPB Jet Internals
      • WPB Jet Parts
    • WPB Miscellaneous Parts
      • WPB Hardware
      • WPB Tools
      • WPB Misc. Parts
    • WPB Plumbing
      • WPB Air Controls
      • WPB Air Injectors
      • WPB Check Valves
      • WPB Diverter, On/Off & Drain Valves
      • WPB Flex Pipe & Tubing
      • WPB Gate / Slide & Ball Valves
      • WPB Hose Bib
      • WPB Manifolds / Barb Adapters
      • WPB Plugs
      • WPB PVC Fittings & Glue
      • WPB Skimmer Assemblies & Parts
      • WPB Suctions & Drains
      • WPB Thermowells
      • WPB Tubing
      • WPB Unions
    • WPB Pumps
      • WPB Air Pumps
      • WPB Bases
      • WPB Capacitors
      • WPB Circulation Pumps
      • WPB Go-Kits
      • WPB Impellers
      • WPB Motors
      • WPB Pump Parts
      • WPB Pump Seals
      • WPB Pump Traps
      • WPB Volutes
      • Whirlpool Bath Pumps
      • WPB Wet Ends
      • WPB Wear Rings
    • WPB Salt Systems, Ozonators, Cleaners & Sanitizers
      • WPB Bromine
      • WPB Chlorine Feeders
      • WPB Ozonators
      • WPB Ozonator Parts
      • WPB Salt Systems & Chlorinators
      • WPB Misc. Sanitizers
    • WPB Topside Control Panels
      • WPB Inlays, Decals & Faceplates
      • WPB Topside Controls
    • WPB O-Rings & Gaskets
  3. Pools
    • Pool Air Buttons
      • Pool Actuators
    • Pool Blowers
      • Pool Blowers 2
      • Pool Air Check Valves
    • Pool Control Systems
      • Pool Controls
      • Pool Baptismal Controls
      • Pool Steam Units
    • Pool Electrical
      • Pool Air Switches
      • Pool Cables, Cords & Adapters
      • Pool Circuit Boards
      • Pool Fuses
      • Pool Flow Switches
      • Pool GFCIs & Loadcenters
      • Pool High-limits
      • Pool Lighting
      • Pool Misc. Electronics
      • Pool Pressure Switches
      • Pool Relays & Contractors
      • Pool Sensors
      • Pool Steppers & Other Switches
      • Pool Terminals & Terminal Blocks
      • Pool Thermostats
      • Pool Timers & Time Clocks
      • Pool Transformers
      • Pool Vacuum Switches
    • Pool Filter Assemblies & Parts
      • Pool Filter Cartridges
      • Pool Filter Assemblies
      • Pool Filter Parts
    • Pool Heaters
      • Pool Heater Parts
      • Pool Heaters
      • Pool Heater Elements
    • Pool Jets
      • Pool Jet Assemblies
      • Pool Jet Bodies
      • Pool Jet Internals
      • Pool Jet Parts
    • Pool Miscellaneous Parts
      • Pool Tools
      • Pool Hardware
      • Pool Misc. Parts
    • Pool Pumps
      • Pool Air Pumps
      • Pool Bases
      • Pool Capacitors
      • Pool Circulation Pumps
      • Pool Go-Kits
      • Pool Impellers
      • Pool Motors
      • Pool Pumps
      • Pool Pump Parts
      • Pool Pump Seals
      • Pool Pump Traps
      • Pool Volutes
      • Pool Wear Rings
      • Pool Wet Ends
    • Pool Salt Systems, Ozonators, Cleaners & Sanitizers
      • Pool Bromine
      • Pool Chlorine Feeders
      • Pool Misc. Sanitizers
      • Pool Ozonator Parts
      • Pool Ozonators
      • Pool Cleaner Parts
      • Pool Cleaners & Vacuums
      • Pool Salt Systems & Chlorinators
    • Pool Topside Control Panels
      • Poolside Control Panels
      • Pool Inlays, Decals & Faceplates
      • Pool Topside Controls
    • Pool Plumbing
      • Pool Air Controls
      • Pool Air Injectors
      • Pool Check Valves
      • Pool Diverter, On/Off & Drain Valves
      • Pool Flex Pipe & Tubing
      • Pool Gate / Slide & Ball Valves
      • Pool Hose Bibs
      • Pool Manifolds / Barb Adapters
      • Pool Plugs
      • Pool PVC Fittings & Glue
      • Pool Skimmer Assemblies & Parts
      • Pool Suctions & Drains
      • Pool Thermowells
      • Pool Tubing
      • Pool Unions
    • Pool O-Rings & Gaskets

PSS - Shipping Policies



Shipping & Delivery

Shipping From: Texas, California, Arizona, Nevada, Tennessee, and Florida.

Most parts, excluding special order items, are shipped within 24-48 business hours. It is recommended that if you are scheduling an installation that you wait until the shipment is showing movement or even better that you wait until the part is delivered, as delays can happen, and may be out of our control. Being a service company ourselves, we have first-hand experience with scheduling service calls only to find that a delivery has been delayed by the courier, or sometimes delivered early. Please keep holidays in mind as well!

We are open Monday Through Friday, 8AM-5PM Central Standard time. 


Please remember when calculating delivery for standard and expedited shipping that you do not count the day the item is shipped. Also, keep holidays and weekends (None Business Days) in mind!

For example, 2-DAY AIR shipped on a Monday will arrive on Wednesday, and 3-DAY SELECT would arrive on Thursday. NEXT DAY AIR would, of course, arrive on Tuesday, the following day. Many people get confused and think that 2-DAY AIR will get their order to them the next day. That is incorrect. If you need a part delivered to you the next day, the order would need to be placed before 2PM, with Next-Day air service chosen at checkout, be in-stock, and not be a special order item. Please keep in mind weekends are not considered standard business days by the carriers UPS and FedEx.

If you need the part the very next day, you need to choose the NEXT-DAY shipping option. Most orders placed after 2 PM Central Standard time will go out the following business day. Please also be mindful of "business" days. If you place an order with Next-Day Air shipping on a Friday, the order will be delivered on Monday, as Saturday is not considered a standard business day and additional fees apply for Saturday deliveries with UPS and often FedEx. Please also be aware that these are 3rd party shipping services (USPS, FedEx, and UPS) and we are not in control or affiliates of these businesses. All we can do is ship your item via the selected 3rd party service. Any delays after that would be the responsibility of that 3rd party shipping service. Please let us know of delays and please file a claim with that service, and we will do so as well. 

Damage to products or packaging must be reported within five days of receipt of shipment to PSS Customer Service Hotline at 1-888-933-3466 or online via our contact form.  If a shipment is damaged, we strongly recommend documenting this fact at the time of receipt with digital photography so that PSS may effectively advocate on your behalf with the carrier. If possible, refuse the delivery so that UPS, FEDEX, or USPS may assume responsibility immediately, and we can immediately ship another unit.

Air and expedited shipments may at times be delivered late due to exceptions beyond the carrier’s control such as inclement weather, no access to delivery location, and so on. In these cases, freight will not be refunded by the carrier or by PSS.  If a package is delivered late due to mistakes made by the carrier, please let us know so that we may contact the carrier and deal with it accordingly. We recommend you file a claim with the carrier in this case. 

All orders exceeding $600.00 will be shipped with FedEx or UPS, and most likely with signature required. USPS Priority shipments are not ensured and therefore will NOT be used for orders over the amount of $600.00, even if chosen at checkout. This is for your benefit and the security of the order. If you would like to have a signature required when shipping your order, please contact us, as most orders are shipped without the requirement of a signature for delivery. The reason for this is that if you are not available at the time of delivery, and a signature is required, the package will not be delivered. This often angers customers, and puts them in a bind when they have to go to their local facility to provide a signature and pick up their package. Please let us know via email at the time your order is placed if you would like for it to be shipped with a signature required. 

 If the order is over 100 lbs it will have to ship via a freight company. 

Shipments will be sent via FedEx or UPS at our discretion. Our warehouses will choose either FedEx or UPS depending on which delivery service has already picked up and who can deliver fastest. We switch between the two in an effort to ship and deliver faster. If you require a specific provider, please message or call to let us know. 

Orders for multiple items may ship from different warehouses. We work very hard to get orders shipped as fast as possible. 

FedEx and UPS do not deliver to P.O. Boxes. Orders shipping to P.O. Boxes will ship via USPS Priority regardless of shipping method chosen. 

Orders with USPS shipping options chosen will ship via USPS, unless weight or address restrictions apply. 


International Shipping

We ship worldwide! We ship parts internationally all over the globe. We do not charge any taxes or import fees. Please be aware that if your country charges its citizens import fees & taxes, they may require these be paid at the time of delivery. We only charge shipping. We do NOT charge any taxes or fees and have no control over whether your country of residence chooses to charge it's citizens import fees at the time of the delivery, and any such charges are the buyer's responsibility. 


Pricing

Prices are subject to change without notice. Though we commit to a 30-day advance notice of price adjustments, the severity of an increase from our vendor partners may compel us to make an immediate adjustment. These cases are rare. This does not mean that we can tell you one price and charge another. It just means that if we provide you with a quote and you call back a week later there is the possibility that prices have changed. In many cases, we will try to work with you. We reserve the right to make adjustments to our price schedule without notice as manufacturer pricing changes.


Returns

All returned product must be authorized for return and in new, sellable condition. These returns may be subject to a minimum 25% restocking charge, and credit will be applied to your account. Returns for credit will not be accepted 30 days after the invoice date. Contact the Customer Service Department for a Return Merchandise Authorization (RMA) number and corresponding return address. The RMA numbers are void after 30 days of their issuance.  Please include a copy of the original paperwork with complete documentation regarding the return, and mark the RMA number on the outside of the package to help expedite your return. Fill out our return/warranty form here.


Warranty

Shipping on returns for warranty are the responsibility of the buyer if the unit is older than 30 days. Please contact our warranty/returns department prior to returning an item and fill out our return/warranty form linked at the bottom of our website. We will send an RMA number and corresponding return address so that the warranty/returns department knows what to do with the item and how to check it in, once it returns.


Repair

PSS - Pool Spa Supplies maintains a repair department capable of repairing most electronic or electromechanical spa and pool equipment.  There is a $60.00 charge for any estimates, but that charge will be credited towards the cost of repair.  The hourly labor rate for any repair is $95.00 and is billed out in 15-minute increments.  Most of our repairs are performed in one hour, with some going to two hours.  Very rarely we will have a repair that takes three hours or more to perform.  The repair technician will give you a call requesting authorization for the cost prior to repairing the equipment.  Our labor is guaranteed for 90 days and parts used will carry the standard manufacturer’s warranty. 


If you have a problem with the equipment repaired by us, please call us first and explain the nature of the problem!  Talking to us first may save you valuable time since the cause of the problem may be something other than what we repaired.  


CAUTION:  Please verify the condition of the electrical supply and the existing equipment before connecting to a repaired circuit board. Damage caused by faulty equipment and/or electrical supply VOIDS repair warranty.


Preparation & Shipment of Your Repair

There are several things you can do to ensure the safe passage of your repair and to minimize our processing and troubleshooting time.  Please include a written note inside the box with your complete contact information, the nature of the symptoms, and your pre-approval of repairs or expectations of estimates.  Failure to do this will result in a substantial delay in the processing of your repair.  Please pack your repair well, including sufficient packing material to protect your repair from damage.  If you use peanuts as packing material, please bag the repair to prevent intrusion of peanuts into the equipment – this will save you labor expenses.  Make sure you indicate in the address on the box that this item is intended for repair.  Don’t forget to insure your repair when shipping it if you consider its value to be over $100.00.


Please send all repairs to the following address:

PSS - Pool Spa Supplies
Repairs Department
11914 5th Street
Houston, TX 77072

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